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Cornucopia3D • View topic - [SOLVED] Vue 2016 R4 upgrade is broken

[SOLVED] Vue 2016 R4 upgrade is broken

For general discussions about the Vue product line. Any topic that does not fit in one of the following forums should be posted here.

[SOLVED] Vue 2016 R4 upgrade is broken

After update I get the error:

"The program can't start because VCRUNTIME140.dll is missing from your computer"

Beware!
Last edited by Andrew Commons on November 24, 2017, edited 1 time in total.
This post: November 20, 2017

by

Andrew Commons
Posts: 20
Joined: January 10, 2015

Re: Vue 2016 R4 upgrade is broken

I think you should download the full ISO (from your e-on account and the order in there) and try to install R4 from there.
This post: November 21, 2017

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User avatar
Walther Beck_1
Site Admin
Posts: 77
Joined: July 06, 2017

Re: Vue 2016 R4 upgrade is broken

Why? If I need to install the original ISO for the upgrade then that should have been what was available as the download.

The upgrade has broken my 2016 R3 install and I expect this will happen to others...so the upgrade image MUST be fixed.
This post: November 21, 2017

by

Andrew Commons
Posts: 20
Joined: January 10, 2015

Re: Vue 2016 R4 upgrade is broken

Thanks for opening a tech support ticket Andrew. I am sure it will be sorted out.

The idea behind the full ISO installer is that this can "heal" some of the individual settings eventually that hold the updater back from updating.
This post: November 22, 2017

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User avatar
Walther Beck_1
Site Admin
Posts: 77
Joined: July 06, 2017

Re: Vue 2016 R4 upgrade is broken

Yes, a problem exists and a new upgrade image is being created. I will post back here when it is available and I've applied it.
This post: November 22, 2017

by

Andrew Commons
Posts: 20
Joined: January 10, 2015

Re: Vue 2016 R4 upgrade is broken

The updated Windows upgrade is available and it looks like it fixes the problem.
This post: November 23, 2017

by

Andrew Commons
Posts: 20
Joined: January 10, 2015

Re: Vue 2016 R4 upgrade is broken

To get the updated updater for the Artist line (Esprit, Studio, Complete) you simply download the updater again and apply that. But no need to do this if all works on your side.
This post: November 23, 2017

by

User avatar
Walther Beck_1
Site Admin
Posts: 77
Joined: July 06, 2017


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