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For general discussions about the Vue product line. Any topic that does not fit in one of the following forums should be posted here.
14 posts • Page 1 of 1
I'm trying to install Vue Pioneer 2016 for Windows 10. I keep getting an error. I've turned off my firewall and virus protection. I have enough space and I've closed out all programs. I keep getting An Error occurred while decompressing folder *Atmospheres/Personal/.eonicon.png* Then it says please check that you have sufficient space, I do over 500 gig, No anit-virus or smaller app is interfering with installation, you have administrative rights to install software on your work station. Why does this keep happening? Do I need to uninstall my anti-Virus just to install this program? Really frustrated.
No, you should NOT uninstall your anti-virus or firewall program.
Have you ever had Vue installed on this computer? Sometimes things like that happen when you try to install Pioneer on a computer that had another version on it before.
However, I think you should open a support ticket about that at e-on software.
Did you try logging into your account on e-on's site first before doing the install/activation? That has always fixed things for me. I had to use a different email, other than Hotmail though, to get e-on to notice me trying to activate. Some emails are blocked/blocking things.
I did submit a ticket like 2 weeks ago. Still have yet to hear anything back from them. The one guy said he was going to submit it to the head guys, but I have heard nothing at all! I can't even uninstall it now cause it can't find the uninstall.exe. I'm NOT happy about this product at all. The customer service has been nill and I can't even get the program to work!
I have access to the e-on ticket system but can not find any ticket under your name, nor under your email address. Do you have a ticket number so that I can track that?
However, here is the process how to get rid of the program without uninstaller. Delete the folders in these places:
#1 Application - folder in Applications
(delete the whole folder Vue 2016)
#2 Personal content - in .../users/user/documents/e-on software/Vue 2016
(I assume this is empty in your case)
#3 Preferences - …/users/user/AppData/Roaming/e-on software/…
(this is a hidden directory - delete the whole folder "Vue 2016")
#4 Key and reg files - C:/ProgramData/e-on software/…
(hidden too I think. Delete the .key and .reg files there that are related to your Vue version)
#5 Official content - C:/ProgramData/e-on software/Vue 2016
(hidden too I think. Delete the whole folder "Vue 2016" there. It contains all the content that is installed with the application)
Can you give a bit more information about your system? Are you using a 64bit version of Windows 10?
I am running windows 10 64 bit 4 gigs or ram, 1.60 mhz. But other programs run fine on the 1.60, just a bit sluggish sometimes. I've never had this problem with any other program. I think they forgot to add the missing file or something? cause when I install it, it says it cannot find that .png file. I make sure all programs are closed as well.
I am able to install the other versions of Vue. I have Vue 2014 and Vue 6 infinite on my system. It's still missing that file for Vue2016. it looks like it's a .png file. does anything have that that they can maybe give to me? it's the Atmosphere folder under Personal.
14 posts • Page 1 of 1